Overview
All WorkBesties products are made to order through our print-on-demand partner, Printify. Because each item is produced specifically for you, we have a limited returns window — but we will always make it right if something goes wrong on our end.
What We Can Fix
We will offer a free reprint or a full refund if your item arrives:
- Damaged or defective.
- With a significant print error (missing design, wrong design, major colour shift).
- As the wrong item compared to what you ordered.
To be eligible, please contact us within 30 days of delivery at . Include your order number and clear photos showing the issue. We will review and respond within 3 business days.
What We Cannot Accept
Because items are made on demand and cannot be restocked, we are unable to accept returns or exchanges for:
- Incorrect size selected at checkout — please check the size guide on each product page before ordering.
- Change of mind after purchase.
- Minor print placement variation — a tolerance of up to 0.5 inches is standard for direct-to-garment printing and is not a defect.
- Colour differences between your screen and the printed product — monitor calibration varies.
Undelivered or Returned Orders
If your order is returned to the sender due to an incorrect or incomplete shipping address provided at checkout:
- We can arrange a reprint shipped to a corrected address. Additional shipping costs apply.
- Alternatively, we can issue a partial refund excluding original shipping costs.
Please double-check your delivery address before placing your order. Shipping addresses must use Latin characters only.
Refund Processing
Approved refunds are returned to the original payment method (Stripe or PayPal). Please allow 5 to 10 business days for the amount to appear in your account after we confirm the refund.
Contact
To report an issue with your order, email with your order number and photos. We are here to help.